Redarc are being very proactive in this recall and in the first phase of getting information out to the public, they are very much into the initial awareness stage.
According to Anthony Kittel, Managing Director, REDARC Electronics, “Redarc are really pushing the awareness program and are asking any potentially affected customers to check their controller and call Redarc, or go back to the place of installation for checking if they are unsure.”
During the defined period they want to get every applicable unit back, regardless of whether it’s been fitted correctly or not, so that Redarc can meet the ACCC guidelines for recalls.
Recall Details below:
Tow-Pro Elite V2 Electric Brake Controller sold at various independent automotive/towing stores between the 1st September 2018 to the 21st January 2019.
Defect – Where the installation has not been carried out in accordance with the product manual, using dedicated wiring from a single battery supply, there is potential at any time for no trailer brake output indicated by a flashing yellow/red warning lamp.
Hazard – When towing, the braking distance of the tow vehicle and trailer may be increased and that could lead to a risk of a car accident.
What to do – Affected customers should contact REDARC Electronics by calling 1800 733 272 or 08 8322 4848, 8am‑5:30pm Mon-Fri (ACDST), or by email at email@example.com or visit the REDARC website – www.redarc.com.au/recall‑notice.
If a consumer is affected, they should either go back to their installer to seek free repair or call REDARC Electronics Technical Support line to receive details on a dealer network to arrange a free repair.
If the Tow-Pro V2 electric trailer brake controller is not installed in a vehicle, the consumer should contact REDARC to arrange a free replacement.
Customers can also contact REDARC Electronics at www.redarc.com.au/recall-notice and check, using the serial number checking tool, if their product is in the affected batch.